Home/Privacy Policy

Privacy Policy

Last Updated: June 22, 2020

City of Orlando/Orlando Venues (“We” or “Us”) cares about protecting the privacy of information that identifies, or is capable of identifying, you. This Privacy Statement explains what personal information we collect about you, what we do with it and how you can control your personal information. This Privacy Statement describes our practices in connection with the Kia Center website: www.kiacenter.com (the “Site”).

What Information Do We Collect About You?

Information you provide. We collect personal information you enter on the Site or send us in any other way, including when you:

  • Register for a mailing list
  • Enter into a contest, sweepstake, or other promotion
  • Contact us for any reason

Website browsing information. When you visit the Site, your browser automatically sends certain information to us directly or via our analytics provider (Google Analytics). That information may include:

  • your IP address
  • online browsing data or “clickstream data” (e.g., date and time of access to the Site, referring website address, pages viewed, features used, links clicked, and other actions you take in connection with the website)
  • browser type
  • browser language
  • operating system
  • the nature of the device from which you are visiting the Site (e.g., a personal computer or a mobile device)
  • Geo-location data
  • session identification number
  • search terms, search results

Tracking information. When you visit the Site, automated collection tools such as “cookies” and “web beacons” may gather information about your visit and your computer.

A cookie is a small text file stored on your device that lets us know whether you’ve visited the website before as well as your navigation experience during your visit. Cookies may be used to facilitate your access to the Site, enhance and personalize your online experience, and recognize your computer or your device. 

Web beacons are small graphics placed on the Site and in email communications that are used to measure the effectiveness of the Site and email communications.

  • Web beacons on the Site collect information about your visit, like the pages you view, the features you use, the links you click, and other actions you take in connection with our websites.
  • Web beacons in our emails track your interactions with those messages, such as when you receive, open, forward or click a link in an email message from us.

We use the following types of cookies on the Site:

Necessary Cookies
These cookies are necessary for our Site to operate properly and enable you to use its features. Without these cookies, certain services cannot be provided. If you use your browser settings to block them, we cannot guarantee your security or predict how the Site will perform during your visit.

Functional Cookies
These cookies allow our website to remember choices you make and provide enhanced and more personal features. For example, they remember changes made to parts of the Site that you can customize.

Analytics Cookies
These cookies collect information about how you interact with the Site, such as what pages you visit and if any errors have occurred. The information is used to improve how our website functions. These cookies do not collect information that identifies you but generate statistical data about your use of the Site. We may use third-party web analytics services, such as Google Analytics, which analyze, how a visitor uses the Site. To learn more about Google Analytics and how to opt-out, please visit https://support.google.com/analytics/answer/181881.

Advertising Cookies
We use cookies or similar tracking technologies on the Site to help us deliver our content and advertising. They help us measure the effectiveness of our advertising campaigns. These cookies may reflect demographic or other data linked to data you voluntarily have submitted to us (e.g. your email address) that we may share with data providers solely in hashed, non-human readable form. If you are a registered user on the Site, the information collected from the Site is not anonymous and we may use this information along with other information we know or infer about you, including your preferences, to tailor content, services, advertising, and offers for you.

You may see our advertisements on other websites or mobile apps. This is because we participate in advertising networks. Ad networks allow us to target our messaging to users based on demographic data, interests, and the way they browse the Internet. These networks track users’ online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons, and other similar technologies. The networks use this information to show ads that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites, and to build a profile of users’ online browsing activities. The information our ad networks may collect includes data about users’ visits to websites that participate in the relevant ad networks, such as the pages or ads viewed and actions taken on the websites. You can opt-out of receiving interest-based advertising on our website by blocking these cookies as described below.

Your browser may give you the ability to control cookies or other tracking tools. These “do not track” features are not all uniform and we do not currently respond to those signals. The Help portion of the toolbar on most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to delete existing cookies. If you decide to disable cookies, it is possible that some of our website’s features won’t function properly. For more information on deleting or controlling cookies, visit www.aboutcookies.org. These links will also explain how to manage cookies for the most common browsers:

In addition to the browser-based controls, you can manage third-party cookies by visiting www.aboutads.info/choices/. 

Why Do We Collect Information About You?

We collect personal information about you for the following reasons:

Customizing our communications with you and providing personalized content, offers, and advertising, including on our Site, and determining the effectiveness of our sales, marketing and advertising. If you wish to opt-out of this marketing, you may unsubscribe by contacting us as set out in the Contact Us section of this Privacy Statement, or by clicking the unsubscribe option in any marketing communication we send to you.

Administering offers, promotions, and surveys delivered through the Site and communicating with you about event-related issues, including to promote our venue and events. If you wish to opt-out of this marketing, you may unsubscribe by contacting us as set out in the Contact Us section of this Privacy Statement, or by clicking the unsubscribe option in any marketing communication we send to you.

Operating, evaluating, and improving our business (including developing new products, managing communications, performing accounting, auditing, billing, reconciliation and collection activities, analyzing and enhancing our products and websites and performing data analyses, including market and consumer research, trend analysis, and financial analysis). We may aggregate your personal information with other users’ personal information to help us determine how people use the Site and to improve the Site’s performance and usefulness.

Protecting against, and identifying, fraud and other criminal activity or exercising or defending legal claims.

With Whom Do We Share Information About You?

Our affiliates and other companies in which we have an economic interest. We may share your personal information with our affiliates and companies in which we have an economic interest or ownership rights.

Others working for us. We may share your personal information with third parties that perform services on our behalf, including running our Site, sending communications for us, and executing marketing programs and promotions. When we contract with these third parties, we do not permit them to use or disclose your personal information for any purpose other than the work they are doing on our behalf or as required by law.

Other websites not owned by the City of Orlando/Orlando Venues. The Site interfaces with and links to websites of partners as well as certain social media platforms (e.g., Facebook, Instagram), and may use social media plugins (e.g., the Facebook "Like" button, "Share to Twitter" button) to facilitate social media functions. If you are a member of a social media platform or website, and log in to such social media or platform, the interfaces may allow the social media platform or website to connect your Site visit to your personal information with those third-party sites/platforms. We have limited to no control over how other sites/platforms collect, store, or use your personal information on those websites, social media platforms, or plugins. Before you choose to access other websites from the Site or social media platform or “Like” or share personal information from the Site through any social media platform or website, please be certain that you review the privacy statement of that social media platform or website. In these instances, your interactions with us are governed by this Privacy Statement as well as the privacy policy of the social media platform or website you use.

Other third parties. We may share your personal information with other third parties, such as law enforcement or other government entities: (1) if we believe there has been a violation of our website policies; (2) if we believe that someone may be causing injury to our rights or property, other users, or anyone else; (3) to respond to judicial process or to provide personal information to law enforcement; or (4) as required by law.

How You Can Control Your Information

You may always opt-out of receiving future commercial e-mail messages from us or request that your personal information be removed from the Site by emailing us at kiacenter@orlando.gov. Please be aware that if you opt-out of receiving commercial e-mail from us, it may take up to ten (10) business days for us to process your opt-out request, and you may receive commercial e-mail from us during that period. 

Even if you opt-out of receiving promotional and marketing material, we may still correspond with you about your existing or past business relationships with us (e.g., any purchase of our products or use of our services, or responses to your requests for information either through the website or other means). We may also access and view your information in the course of maintaining and improving our website and our services.

You can exercise any of your rights by making a request to us at the contact information provided in the Contact Us section. For California residents, please consult the California Privacy Rights section below for your rights and additional considerations. 

How Do We Protect Your Information?

We recognize the importance of maintaining the security of your personal information. We have implemented technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, use, and modification. Unfortunately, guaranteed security does not exist on the Internet or offline. We, therefore, cannot guarantee that your personal information will be free from unauthorized access by third parties. 

Children’s Personal Information

Our Site is designed for a general audience and is not directed to children. We do not knowingly collect or solicit personal information from children under the age of 13 (or other relevant age, as applicable pursuant to relevant law) through the Site. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. If you believe that a child under such age may have provided us with personal information, please contact us as specified in the Contact Us section of this Privacy Statement.

Changes to This Privacy Statement

This Privacy Statement may be updated periodically and will be posted on the Site, indicating when it was last updated. If there are material changes to our Privacy Statement, we will post a prominent notice on our Site and/or provide other notice as required by law. 

Contact Us

If you have any questions or comments about this Privacy Statement, or you would like to exercise your rights under applicable privacy law, please email us at kiacenter@orlando.gov or call us at 407.440.7900.

 

California Privacy Rights

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer or household (“personal information”).

We use the personal information we collect for our operational purposes or other purposes set out in this Privacy Statement. Those purposes may include

  1. Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
  2. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
  3. Debugging to identify and repair errors that impair existing intended functionality.
  4. Short-term, transient use, provided the personal information is not disclosed to another third party and is not used to build a profile about you or otherwise alter an your experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction.
  5. Performing services on behalf of us or our service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of us or our service providers.
  6. Undertaking internal research for technological development and demonstration.
  7. Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business.

Disclosure of personal information

In the past twelve (12) months, we have disclosed the following categories of personal information of California consumers for a business purpose:

  • Identifiers such as real name or alias, email address, mailing address, telephone number, IP address, and unique personal identifier or online identifier
  • Categories of personal information described in Cal. Civ. Code § 1798.80(e) such as name, mailing address, or telephone number.
  • Internet or other electronic network activity information such as date and time of access to kiacenter.com, interactions with the Site (e.g., whether you click on advertisements), referring website address, registered domain or home server, online browsing data, search terms, search results, pages viewed, features used, links clicked, browser type, browser language, operating system, internet service provider, session identification number, nature of the device, device identification number, and other actions you take in connection with the Site
  • Non-public education information
    • Inferences we draw from the above information to create a profile

Your rights under California law

You have the right to ask us to send you the following information:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

You have the right to ask us to delete the personal information about you that we have collected or that we maintain, subject to certain restrictions.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period.

You have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes.

Non-discrimination

Your privacy rights are important. If you exercise your privacy rights under California law, we will not do any of the following in response:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through the use of discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

How California residents can submit requests

If you are a California resident and you want to submit a request to us regarding your California rights, you can submit an online request to kiacenter@orlando.gov or call us at 407.440.4900

If you submit a request to delete personal information, you must separately confirm the request. After receiving your request, we will send you a separate communication with instructions on how to confirm your request to delete.

We can only respond to your request if it is verifiable. This means we are obligated to take reasonable steps to verify your identity.

If necessary to verify your identity, we may ask you to provide additional information that will help us do so. We will only use that additional information in the verification process, and not for any other purpose. If we cannot verify your request, we will not disclose any personal information.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

Authorized agents

If you wish to submit a request to know, delete, or opt out through an authorized agent, we require the following before we can process the request:

  • A notarized copy of your written permission authorizing the agent to make the request, and
  • That you verify your identity directly with us.

You can submit this request via an online request form here, you can contact us at kiacenterorlando@gmail.com, or call us at 407.440.7900.

If your authorized agent has a valid power of attorney under California Probate Code sections 4000 to 4465, we may request proof of the power of attorney instead of the foregoing.

We may deny a request from an agent that does not submit proof you authorized them to act on your behalf.